Meter Modem
Electricity meter
modem upgrade
What is happening?
We have been working with your electricity retailer to ensure your meter will continue to work. Part of this work has identified that your electricity meter is due to have the modem upgraded.
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What if I don’t want my modem upgraded?
If your modem isn’t replaced during the upgrade, your electricity retailer may need to conduct a manual meter reading. They will be in contact to discuss your options.
Why does my modem need upgrading?
The current technology your modem uses is outdated and requires upgrading in order for the meter to continue to be supported.
Who can I contact if I have questions about my modem upgrade?
To organise a different time for the work to be completed, contact Entelar Group. For any other information, please contact your electricity retailer.
What does this
mean for you?
Will the work impact my power?
No, your power will not be disrupted during this time.
Is there a cost to me?
No, there is no cost to you.
Will my burglar alarm, electric gate,
or electrical services be affected?No, as there is no impact to your power.
Why wasn’t I informed of this work?
The notification was sent by your electricity retailer. If you should have been notified, please contact your electricity retailer.
How do I identify a technician?
Please ask to see their identification cards. Every Entelar Group technician will have an ID badge with CONTRACTOR on it
If any of the following situations apply to your property;
- You have dogs loose on the property, or any other animals that may cause harm.
- You have special access requirements – ie, locked gate or the meter is inside a meter board requiring entry by key or code.
- If you or someone you live with is dependent on electricity for critical medical support.
or email energyrequests@entelargroup.co.nz
to arrange an appointment.
What does this mean for you?
Will the work impact my power?
No, your power will not be disrupted during this time.
Is there a cost to me?
No, there is no cost to you.
Will my burglar alarm, electric gate,
or electrical services be affected?No, as there is no impact to your power.
Why wasn’t I informed of this work?
The notification was sent by your electricity retailer. If you should have been notified, please contact your electricity retailer.
How do I identify a technician?
Please ask to see their identification cards. Every Entelar Group technician will have an ID badge with CONTRACTOR on it
If any of the following situations apply to your property;
- You have dogs loose on the property, or any other animals that may cause harm.
- You have special access requirements – ie, locked gate or the meter is inside a meter board requiring entry by key or code.
- If you or someone you live with is dependent on electricity for critical medical support.
or email energyrequests@entelargroup.co.nz
to arrange an appointment.
Frequently Asked Questions
Does my landlord or body corporate need to give permission for you to upgrade my meter?
No, as long as we can access your meter, the upgrade can occur. If your meter is located inside your property, please contact our contractor as follows to arrange an appointment: Call 0800 345 674 or email energyrequests@entelargroup.co.nz
What will happen if the modem isn’t upgraded?
If the modem is not able to be upgraded for any reason, you will be contacted at a later stage to discuss the options available. Our contractor will also leave a calling card for your reference.
How does my current meter work?
Advanced or smart electricity meters measure how much electricity is used at your property. The meter sends your usage information remotely, removing the need for someone to come onto your property to read the meter. More information on Smart Meters can be found on the Electricity Authority website; www.ea.govt.nz/your-power/meters
How do I make a complaint?
If you have a complaint, please contact us. If we cannot resolve your complaint, you can contact Utilities Disputes on 0800 22 33 40 or go to
www.udl.co.nz. Utilities Disputes is a free and independent service for resolving complaints about utlities providers.
Who is Influx and Entelar Group?
Your electricity retailer has worked closely with Influx and Entelar Group to ensure your metering is working.
Influx provides the smart meter on your house.
.
Entelar group works on behalf of Influx and your electricity retailer to service your meter.
Helpful Links
To Book an Appointment:
or email energyrequests@entelargroup.co.nz to arrange an appointment.
Smart Meters:
More information on Smart Meters can be found on the Electricity Authority website.