Providing end-to-end lifecycle capability
Keeping mobile devices secure, operational and performing at scale
Entelar Group is an authorised mobile device repair centre for major global brands including Apple, Samsung, OPPO, Mobiwire and Motorola.
We provide end-to-end device lifecycle management for retail networks, corporate fleets and the telecommunications industry across New Zealand. Our comprehensive service includes getting devices ready for distribution, holding spares and managing repairs and refurbishment through to secure trade-in, decommissioning and recycling.
Our certified technicians, quality assurance processes and customer-focused service ensure fast, secure and reliable solutions that reduce downtime and extend device lifespan.
Looking to repair your personal device? Please contact your retailer.
Device Ready
Distribution and
Deployment
Spares
Management
Refurbishment,
Repair and Replacement
Decommission,
Recycle and Reuse
Device Ready
Distribution and
Deployment
Spares
Management
Refurbishment,
Repair and Replacement
Decommission,
Recycle and Reuse
Why Entelar
Benefits at a Glance.
Fast Turnaround Time (TAT)
We hold most spare parts in-house for fast turnaround.
Low Level Repeat Repair Rate (RR)
This is maintained at a low level through manufacturer-certified training for all our engineers, and a robust quality assurance process.
In-Field On-Time (IFOT)
Our in-house tracking system enables effective prioritisation, monitoring, and end-to-end job management.
A total solution
We are your one point of contact for device repair, support, refurbishment and secure decommissioning.
Consistent Delivery Service, Nationwide
Industry-leading RF Testing Technology
We’ve invested in Rhode & Schwarz CMW500 and CMX500 RF testers. This is the same equipment used by the manufacturers themselves. This ensures every device meets factory specifications before it goes back to the customer.
Certified Repair Capability for Leading Global Brands
Dedicated customer service support from our in-house team
Our Mobile Device Repair and Lifecycle Services
Device-Ready Distribution and Deployment
- Fast and efficient nationwide distribution of serviced devices
- Secure storage to hold device spares, with full visibility of mobile device fleet and comprehensive reporting
Hardware Repair and Replacement
- Screen and digitiser replacement
- Battery diagnostics and replacement
- Camera, speaker, microphone and sensor repairs
- Charging port, button and housing repairs
- Water-damage assessment and component restoration
- Operating system recovery and iOS update reports
- OEM-issued genuine parts to ensure optimal performance and long-term reliability
Device Repair and Warranty Services
- Same unit repairs using genuine parts by certified technicians
- Advanced diagnostics using industry-leading testing equipment (R&S CMW500 and CMX500)
- Specialised tools supplied by all major manufacturers
- All firmware obtained directly from manufacturers, with only manufacturer-approved versions deployed
- Warranty and non-warranty repairs with transparent processes
- Multi-point functional testing on all repaired devices
Refurbishment and Secure Decommissioning
- Secure data erasure (DoD 5220.22-M which is the US Department of Defense standard for sanitising sensitive data) and certified destruction
- Refurbishment and reconfiguration of returned devices
- Environmentally responsible disposal and recycling
- Full asset tracking and auditability
Distribution and Spares Management
- Fast and efficient distribution of serviced devices nationwide
- Secure storage to hold device spares, with full visibility of mobile device fleet and comprehensive reporting
Key Programmes and Support
- Device trade-in programmes supporting large-scale refresh initiatives
- Support for Spark-managed insurance claims for accidental damage, loss or theft, with worldwide cover and replacement devices
- Return Authorisation (RA) support for standalone accessories
